News & Views

It’s 11:40 on a Tuesday, you’re running ten minutes behind, and Mrs. Mackenzie is holding her phone up like a boarding pass. “I looked it up,” she says. “It says online this should be about half that.” You’ve had this conversation more frequently of late. Some went beautifully. A couple still replay on the drive home. The difference comes down to a handful of small moves, and every one of them can be learned…

Three months after one San Diego owner changed to a preventative approach to potential burnout, client satisfaction scores hit an all-time high. It started with spotting the early signals that are easy to walk past in a busy day, and then a handful of small changes any owner or manager can make in a week. Practice leaders in three countries share what they noticed first and what they changed. And the simple fix one manager says seems obvious now…

Every practice has one: the Tuesday meeting that’s been in the diary for years, with the same agenda, the same two voices and not much decided. Before 2027 fills your calendar, it’s worth asking every recurring meeting to earn its slot. The answer isn’t always fewer meetings, and smaller practices may already have the edge. Here’s how to work out which meetings your team really needs, and what shape each one should take…

You know the kind of shift. Nothing dramatic goes wrong, yet by mid-morning you’re running behind and carrying the last room into the next one. Veterinary teams using micro recovery have found a way back that fits inside the working day, with no quiet room or wellness plan required. The first reset takes two minutes before you clock in, and the others are quicker still. Here’s how they get the day back on track…

Investors borrow to buy rental properties and share portfolios, and they rarely lose sleep over it. You borrowed to buy a veterinary degree. So why does your loan feel so much heavier? The answer has less to do with the balance than you’d think, and once you see it, that monthly repayment starts to look very different. Here’s how to think like the investor you already are…

Your appointment book is full and the clinic down the road just came up for sale. Growth feels like the obvious next move, and the momentum is exciting. Before you sign a lease or post a new role, though, there are seven questions worth answering honestly, and a couple of them may surprise you. Here’s a practical way to find out where your practice really stands before you commit money or people…

Ask practice owners and leaders what appreciation means and they’ll talk about thank-you notes and small gestures. Ask everyone else on the team and you’ll hear something very different. That gap explains why a practice can feel “off” when nothing is actually broken. A one-minute self-check shows you where the gap sits in your practice, and here’s how to start closing it next week, whatever your role…

Feeling a little restless at work, even when things are going well? That itch is often a sign you’re ready for more, but it’s surprisingly hard to say exactly what “more” looks like. Before you start scrolling or replying to that recruiter, there’s a quicker way to work out what you want from your career, and the answers might surprise you. Grab a coffee and take a few minutes to find out what your next career step should really look like…

Some of the biggest decisions in your veterinary career will arrive without warning. A quiet word from the practice owner or a recruiter’s message between consults can put a question in front of you that you hadn’t planned to answer this year, and the first few days often matter most. Here are seven moments worth thinking through now, and what separates the professionals who handle them well from those caught flat-footed…